Return & Inspection Policy

Return & Inspection Policy

Quality Control and Certification

All items sold on Intergeo Shop must pass inspection by an authorised partner workshop. Only the certification issued by this workshop determines whether the product meets the listing description. Items that do not meet certification standards will be returned to the seller and the buyer will be refunded.

Inspection Period for Buyers

After receiving the item, buyers have 72 hours to inspect it and report any discrepancy with the listing description (including counterfeit or significant defects). Reports must include evidence (photos, description) and be submitted via the platform. If no claim is filed within 72 hours, the item is deemed accepted and payment is released to the seller.

Procedure for Claims

• Claim Accepted: Intergeo Shop will organise return shipping to the inspection centre. If the claim is confirmed, the buyer receives a refund and the seller bears shipping costs and fees.
  
  
• Claim Rejected: The item will be shipped back to the buyer. The seller receives payment.
  
  

Returns for Private and Professional Sellers

• Professional Seller: Where a seller is a trader, statutory consumer rights apply. Buyers may exercise a 14‑day right of withdrawal for goods that are not personalised or custom‑made. Intergeo Shop will facilitate the return and refund, subject to inspection of the item’s condition.
  
  
• Private Seller: No statutory cooling‑off period applies. Returns are only permitted within the 72‑hour inspection period described above.
  
  

Conditions of Returned Items

Items must be returned in the same condition and packaging as received. If the item is damaged, used beyond inspection or incomplete, we may reject the return or deduct costs.

Refunds

Refunds will be processed using the original payment method and may take up to 14 business days after confirmation. Service fees may be non‑refundable unless required by law.